Processing time
Orders are usually processed within 1–2 working days. Working days are Monday to Friday, excluding weekends and public holidays.
Customer Care
Shipping Policy
We aim to pack and send every Replēn order with care, so your skincare arrives safely and beautifully.
Delivery time
Once your order has been processed, standard delivery usually takes 2–5 working days. Delivery times may vary during busy periods, holidays, or carrier delays.
Order confirmation
After placing your order, you will receive an order confirmation email. Please check your order details carefully and contact us as soon as possible if anything needs correcting.
Tracking information
Where tracking is available, you will receive a shipping confirmation email with your tracking details once your order has been dispatched.
Shipping cost
Shipping costs are calculated at checkout. We offer free standard shipping all orders, unless stated otherwise during a promotion.
Incorrect addresses
Please make sure your shipping address is correct before placing your order. Replēn is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Lost or delayed parcels
If your parcel appears delayed or missing, please contact us and we’ll help you look into it with the courier. Carrier delays can occasionally happen and may be outside of our control.
Damaged orders
If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the damaged item and packaging.
Need help with your order?
Email us at info@replenskincare.com with your order number and we’ll be happy to help.
Contact us